Information on coronavirus

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INFORMACIÓN GENERAL AND PROTOCOLS OF THE MINISTRY OF HEALTH.

In Spain, the international health warning ordered by the Global Organization of health, due to infection by the coronavirus (SARS-CoV-2), is coordinated by the ministry of health, in accordance with the royal decree 463/2020, 14 March, declaring a state of alarm for managing the situation of health crisis caused by the COVID-19, with the modification made by Royal Decree 465/2020 of 17 March. Can be accessed here .

El Ministerio de Sanidad, bajo la dirección del Presidente del Gobierno, es el órgano competente para garantizar los servicios sanitarios, y, en su caso, para aplicar cualquiera de las medidas previstas en el art. 11 de la Ley Orgánica 4/1981, de 1 de junio, de los estados de alarma, excepción y sitio ( https :// www.boe.es/search/act.php? id = BOE-A-1981-12774 ). All public and private resources in healthcare and pharmaceuticals can be mobilized by the competent authority delegated to address this health crisis, according to the art. 13 of the Royal Decree.

The protocols of action and updated information on the disease can be accessed at the following link:
https :// www.mscbs.gob.es/professionals/saludPublica/ccayes/alertasActual/nCov-China/home.htm

 

CONTACT TELÉFONOS.

The mutualists (both the attached to health services of the CC.AA., as the attached to private medical entities), with symptoms compatible with an acute respiratory infection (sudden onset of any of the following symptoms: cough, fever, Respiratory difficulty/lack of air), must draw depending on the place where phones yet autonomous communities that have ready to these effects, and listed below.

The attached to mutual private medical entities can also call phones of urgency 24 hours of entities listed below, where you can receive information about the performance to follow.

In any case, private medical entities will be responsible for monitoring subsequent health insurance affected attached to the same.

Care phones coronavirus Autonomous communities:
https :// www.mscbs.gob.es/professionals/saludPublica/ccayes/alertasActual/nCov-China/telefonos.htm

Phones of private medical entities:

  Emergency phone Information telephone Website.
ASISA

900 118

902 010 010

www.asisa.es

CASER 900 342 234 901 332 233

www.caser.es

DKV 900 300 799 902 499 600

www.dkvseguros.com/mugeju

MAPFRE 900 122 122 902 204 060 www.mapfre.com/health
NEW HEALTH MUTUAL 800 654 365 91 29080 75 www.nuevamutuasanitaria.es/mugeju
SANITAS 900 842 025 902 50 07 42 www.sanitas.es/mugeju
SEGURCAIXA-ADESLAS 900 322 237 902 200 200 www.adeslas.es

 

REALIZACIÓN DE TEST DIAGNÓSTICOS PARA LA DETECCIÓN DEL COVID 19 Y PARA LA DETECCIÓN DE ANTICUERPOS.

Health services of communities and autonomous towns and concerted Medical entities with MUGEJU will ensure that at all levels of assistance, and especially in primary health care, in any case COVID-19 suspect it will be a diagnostic test by PCR or other molecular diagnostic technique considered appropriate, in the first 24 hours from the knowledge of the symptoms.

 

DISTRIBUCIÓN OF MASKS THE CC.AA.

Catalonia.

The distribution of mutual masks the attached to the public health system is done with normality since 23 April 2020; in the case of the attached to mutual Medical Entities, from the 4 May 2020, which is when it is expected the problems have been solved identification of these mutualists by the Catsalut.

The masks are treating all mutualists, both attached to the public health system, such as Medical entities.

The residence is due in the pharmacy its Individual Health Card (TSI) or, alternatively, facilitating their Personal identity code (CIP) or CIP of the national health system (CIP-SNS) in the case of users of Autonomous Communities different to Catalunya.

Users who do not have TSI, because they have not had ever, can be using the following form, designed for the request of the first TSI:
https :// catsalut.gencat.cat/ca/coneix-catsalut/acces-sistema-salut/la-tsi/obtencio-tsi/

The user may collect a mask by dispensation.

The first masks will be free for the user, regardless of day that collects. The following will have a cost of 0.76 euros.

Valencian community.

The autonomous community has started a campaign of delivery of masks vulnerable populations before Covid-19 ( > 65 and related to health states 6 to 9

The attached to mutual Medical Entities will receive an email MUGEJU indicating the number (SIP) that must make in the pharmacy for accessing the masks. if the next Tuesday, 28 April has not received the email, or lacks this mode, you can access it by one of the following methods:

Canary Islands.

From Friday 17 April, the autonomous community has launched a protocol for sale in pharmacies of masks a maximum price recommended 0.95 €. To access these products must be identified with the health card or mutual (affiliation).

 

HOW TO OBTAIN A RECIPE MÉDICA IF YOU CANNOT GO TO MÉDICO: MUTUALISTS ATTACHED TO PRIVATE MEDICAL ENTITIES.

To obtain the recipes that are required, it should contact by telephone with medical consultations or with private doctors and request media indications that are operational, as well as the procedure.

In the case of not being able to go to the doctor, doctors can refer recipes by email.

En ese supuesto, al no constar la  prescripción  en receta oficial de talonario MUGEJU, la dispensación no conlleva la financiación de MUGEJU y Ud. deberá pagar el total del precio del medicamento o producto  farmacéutico (PVP), y solicitar posteriormente el reintegro a MUGEJU de la parte financiable por MUGEJU, a través de la prestación de reintegro de gastos de farmacia (detallado en la web), siempre  que el medicamento o producto sanitario esté financiado. Con la solicitud debe acompañar la factura expedida por la farmacia y el informe médico con la prescripción, una vez que pueda conseguirla.
https :// www.mugeju.es/benefits/prestaciones-sanitarias/prestacion-farmaceutica/reintegros-de-gastos-de-farmacia

The Red Cross and the General Council of colleges Pharmacists have signed a collaboration agreement for the delivery of medicines during the state of alarm to homes of citizens in general with mobility problems, people who suffer from coronavirus or exhibit symptoms of infectious disease, people in quarantine or with complex chronic processes to be person of risk in relation to the coronavirus. The possibility of delivery refers to medicines with or without prescription, whether public or private, electronic or paper, as well as other dietary and health products. To request this service, call the pharmacy and explain your situation, and if it comes within the assumptions, will benefit from the terms of this agreement.
https :// www.portalfarma.com/Professionals/campanaspf/Asesoramiento-salud-publica/infeccion-coronavirus-2019-nCoV/Documents/pautas-entrega-medicamentos-domicilios-atraves-de-voluntario-cruz-roja.pdf

 

COMO OBTENER UNA RECETA MÉDICA SI NO SE PUEDE ACUDIR AL MÉDICO: MUTUALISTAS ADSCRITOS A SERVICIOS PÚBLICOS DE SALUD.

It should check if you are in any Autonomous Community in which the recipe is operational electronics. (See below).

In the case of not being able to get the recipe for being the health centre not operational, the insurance must be in telephone contact with the health centre or telephone of patient care and seek instructions for obtaining the recipe on paper.

Cabe la opción de intentar que se dispense el medicamento en la oficina de farmacia  abonando el precio íntegro del medicamento o producto sanitario (PVP) y posteriormente solicitar el reintegro a la Mutualidad de la parte financiable por MUGEJU, a través de la prestación de reintegro de gastos de farmacia (detallado en la web), siempre que el medicamento o producto sanitario esté financiado. Con la solicitud debe acompañar la factura expedida por la farmacia y el informe médico con la prescripción,  una vez que pueda conseguirla.

La Cruz Roja y el Consejo General de Colegios Farmacéuticos han suscrito un acuerdo de colaboración para la entrega de medicamentos durante el estado de alarma a domicilios de los ciudadanos en general  con problemas de movilidad, personas que padecen coronavirus o presentan síntomas de enfermedad infecciosa, personas en cuarentena o con procesos crónicos complejos que le hagan ser persona de riesgo en relación con el coronavirus. La posibilidad de entrega se refiere a medicamentos con o sin receta, ya sea pública o privada, electrónica o en papel, así como otros productos sanitarios y dietéticos. Para requerir este servicio, llame a la farmacia y explique su situación, y si entra dentro de los supuestos, se beneficiará de los términos de este acuerdo.
https :// www.portalfarma.com/Professionals/campanaspf/Asesoramiento-salud-publica/infeccion-coronavirus-2019-nCoV/Documents/pautas-entrega-medicamentos-domicilios-atraves-de-voluntario-cruz-roja.pdf

 

IN INTEGRACIÓN SYSTEMS OF THE RECIPE ELECTRÓNICA CC.AA.

With the aim of reducing the mobility of patients requiring recipes to health centres of each of the autonomous communities, MUGEJU is working to incorporate attached to the mutual different public health services in the electronic prescription systems of the different Autonomous communities. This entry will be dramatically, while the state of alarm.

Without being a permanent system, but linked to the health crisis and the state of alarm, in the CC.AA. listed below except in Madrid ensures that the insurance will the economic contribution under drug in the field MUGEJU.

Por el momento, los mutualistas adscritos a los siguientes Servicios de Salud pueden hacer uso del sistema de receta electrónica en las siguientes CC.AA.:

  • Valencian service health : starting from 27 March 2020
  • Galician service health : from day 1 April 2020
  • Health Madrileño service : from 4 April 2020
  • Health service Balears resumed : from 6 April 2020
  • Health service in Catillano and Lion : starting from 9 April 2020.
  • Basque service health : from 16 April 2020
  • Catalan service health : starting from 20 April 2020.
  • Tomas Berdych service health : from 24 April 2020.
  • Canarian service health : starting from 27 April 2020.

The mutualists attached to these health services may go to pharmacy offices located in these CC.AA., with its Individual Health Card, to dispense pharmaceuticals prescribed in the electronic prescription system, and thus get their pharmaceuticals in the same economic conditions that with the previous recipe in system MUGEJU role.

Peculiarity in the Autonomous Community of Madrid.

The mutualists receiving healthcare Madrileño service health are integrated into the electronic prescription but you will have to pay 100% of the price of medicine or health product at the time of his dispensation at the pharmacy. Subsequently, may request MUGEJU through the refund procedure pharmacy costs, the percentage of financing of these drugs, depending normal input (30%), reduced input (10% of PVP with a maximum of 4.24 euros per container) or exempt from input in case of products dietoterápicos enteral nutrition and strips and home.

Failed to establish the input of the corresponding mutualists, due to the impossibility by the college Pharmaceutical officer to carry out the necessary changes in electronic systems in dispensing pharmacy offices.

Los mutualistas pueden en todo caso, obtener sus recetas en formato papel en cuyo caso abonará la aportación que corresponda.

This section is updated as MUGEJU go agreeing with health services incorporating our mutualists systems in electronic prescription.

Peculiarity in Galicia.

Once the electronic prescribing by the doctor, the insurance will address the pharmacy with the check book MUGEJU recipes without filling out, the pharmacist fills the recipe MUGEJU, and offering the pharmaceutical product with the corresponding input.

If the insurance does not lead to the pharmacy the check book MUGEJU recipes, the pharmacist offering the pharmaceutical product, but will have to pay 100 percent of the retail price, in this case the insurance may request MUGEJU refunds as paid less the input as appropriate.

Peculiarity in Castilla-león.

The mutualists will have access to the recipes through the same procedure that users of SACYL not included in an electronic prescription: request quotes (by phone, APP mobile or internet) with a primary care physician. Since the health centre will contact the patient by telephone telling you how to obtain the recipes on paper. These recipes on paper will be SACYL RECIPES, and with them the insurance will address the pharmacy.

 

VISA EXENCIÓN RECIPES.

To facilitate access to medicines during the state of alarm, has been approved Command SND/266/2020, 19 March, establishing certain measures to ensure access to pharmaceutical benefit of the national health system the collective special regimes of Social security , which are exempt from the visa stamped recipes of the exceptionally mutualists duration of the state of alarm and its possible extensions.

Accordingly, and during the period of the state of alarm and their extensions, the mutualists will not have to go to the offices of MUGEJU for the sealing of this type of recipes, but once fulfilled by the doctor prescriber can contact directly to the pharmacy to get those medicines and sanitary products needing prior visa.

Se incluyen en esta medida los absorbentes para incontinencia de orina,  determinadas sondas que precisan visado y los productos dietéticos para nutrición enteral y tratamientos dietoterápicos incluidos en la prestación  de productos dietéticos de la cartera de servicios comunes del Sistema Nacional de Salud.

It also includes the authorization of anti-smoking drugs.

 

HOSPITAL DIAGNÓSTICO DRUGS WITHOUT CUPÓN SEAL, DISPENSACIÓN IN PHARMACY.

  1. Extension of authorizations : MUGEJU ha acordado ampliar los compromisos de pago a los hospitales de medicamentos de dispensación en farmacia hospitalaria actualmente vigentes, y cuya autorización venciera en los meses de marzo, abril y mayo, en un plazo de 12 meses desde su vencimiento.
    MUGEJU has sent to all hospitals in which was being dispensed medication of this type, new authorisations with the extension of the deadline mentioned.
  2. Medication dispensing for two months of treatment : According to the order SND/293/2020 25 March, hospital pharmacy services may dispense medicines hospital treatment for two months of treatment maximum. However, the Spanish Agency of Medicines and sanitary products may reduce this period to a month in the case of those medicines in which was deemed necessary to preserve its availability.

 

THE CASUALTIES BY MUTUAL CORONAVIRUS.

When a mutualist should remain in isolation on suspicion of symptoms compatible with COVID-19 and cannot leave his house, you should call phones to its specific Autonomous Community, planned for information on coronavirus.

The parts of Temporary Incapacity resulting from the coronavirus infection (by isolation preventive or by the disease) must be completed by primary care physicians of public health services in case of secondment of insurance to public service of health of the autonomous community, or by primary care physicians of medical organizations in the case of attached to mutual insurance companies.

These parties may be issued low post with retroactive effects para evitar que el paciente se vea obligado a acudir a un centro de salud o a una consulta privada. En todo caso, se aconseja comunicar esta circunstancia al órgano de personal que corresponda, según los casos (TSJ, Fiscalía, Ministerio de Justicia, o Consejería competente de las CCAA).

To use codes are right for this special procedure by the ministry of health are as follows:

  • Si se usa la CIE 10 ES: Contacto o exposición Z20.828, y en el caso de infección por coronavirus B34.2
  • Si se usa la CIE 9 MC: Contacto o exposición V01.79, y en el caso de infección por coronavirus 079.82

 

GROWTH HORMONE.

On 19 March 2020, the General direction of Common Portfolio of services of the national health system (health Ministry) agreed that the treatments growth hormone already approved by the advisory committee and whose annual monitoring have to be renewed during the month of March or post throughout the state of alarm, will have an additional period of validity of three months.
 

ADQUISICIÓN OF MEDICINES AND SUBSEQUENT REIMBURSEMENT.

The mutual insurance associations that, in the case of having acquired your medicine without limitations in MUGEJU recipe, can then apply for a refund through the provision of recovery of pharmacy costs (detailed in the web page), provided that the medication is financed by the national health system. For this you must submit an original invoice of the pharmacy and medical report or limitations, once you can achieve this.

Information on the situation of medical services medical organizations before the impact of the pandemic of covid-19 and the state of alarm.


SERVICES SITUACIÓN MÉDICOS MÉDICAS ENTITIES BEFORE THE IMPACT OF THE PANDEMIC OF COVID-19 AND DECLARACIÓN THE RULE OF ALARM.

Since the current situation many health professionals are them down, MUGEJU has requested of medical organizations to identify the services of their medical tables that are available, and not serving with certain restrictions.

Given the current situation of exceptionality and constant change of provision, it is recommended to those that mutual BEFORE COMING TO A QUERY MÉDICA CONFIRM THE AVAILABILITY OF THE SERVICE, CALLING THE CENTRE TELÉFONO .

The information will be updated regularly in the news section of our website: